State Farm® Insurance Agent Grant Scofield

"Very disappointed in the customer service provided by this office. I have tried now since December 2024 to discuss cancellation of my policy due to a major life change. When I finally heard back from the office after multiple messages, I learned that they just outright cancelled my policy immediately,. (Note - I had also contacted State Farm directly with no response.) Took multiple phone calls and messages to have the policy reinstated so my coverage would not lapse and identified a specific date I would terminate the coverage. Now I just received an automatic renewal notice and promptly called the office and left a voicemail (11:22 am) and also texted the office (11:28 am). I have never spoken to the actual agent, just his office staff. I overlooked the lackluster communication that I have experienced for the five years maintained policies, but I am frustrated that it is non-existence now that I need to cancel."

"Still waiting for their office to reply,Not reliable enough"

"On July 29, 2023 my daughters and son in laws house was damaged by the high winds that hit much of Central Illinois. It has now been 9 days and neither they or Serv Pro can get claims or this agents office to return their calls. Bad business and customer service."

"This will be my second time with State Farm. Gonna give it another try."

"Kemba is on their staff and she is very helpful and smart. I have been a State Farm holder of insurance for forty years. When I compare rates they are always lower."

"Love the employees they are always nice to me"

"Excellent service."

"Jake from state farm"

"Best insurance agent in the area."

"Very nice people always there when we need help. I tell all my friend about them."

"I cant say enough how wonderful the team at the Scofield office is but the person in particular is Sadie. She has been beyond helpful with everything helped lower my rate overall signed me up for super cheap life insurance plus when I had to deal with some money troubles still made sure my policy was still active plus was very understanding. The best insurance office I have ever dealt with ever. They got me for life I even got the homies signing up for insurance through them as well. Just overall amazing experience. Give Sadie a raise she deserves it."

"Great customer service, knowledgeable and helpful"

"The staff was very friendly and professional."

"I’m working with Kenber to compare rates for home & auto. She is very knowledgeable and helpful. She goes above and beyond to help me with this process. I highly recommend her."

"Miranda was wonderful and easy to connect with. Thanks again State Farm!"

"Fantastic service, knowledgeable staff and positive environment!"

"The entire staff was very helpful, kind, and welcoming. They have coverage options for everything."

"Very helpful and friendly!"

"Kenber was very helpful and got back to us quickly with a quote"

"The people in this office are more than willing to accommodate you. They must be doing something right, for I’ve been a customer for 40 years."

"Best customer service team!! Always helpful and friendly! A perfect 10 from my experience! Thank you Scofield team!!"

"Great office and agent. Have had our homeowners and auto policy here for many years, and will continue to do so."

"Grant and his team of professionals have provided me with insurance coverage for many years now. The customer service this office provides is second to none, and I wouldn't shop anywhere else. Grant understands the challenges that may arise in everyday life, and he's always available to assist with any questions I have about my coverage/policies. Thank you for great service!"

"We have used this office for several years now and have ALWAYS ALWAYS ALWAYS found them to be eager to answer any question, knowledgeable about the insurance, and beyond normally helpful."

"Was honest"